Energy Retail Compliance

Comprehensive online system that strengthens compliance and demonstrates your program to partners, stakeholders, and regulators.

The Compliance HUB includes modules to list all regulatory obligations applicable to your business, categorise them, and link them to controls, giving you a sense of ease and control.

You can also generate and review regulatory and legal documents. Documents generated as part of your compliance program are stored in the Vault, a secure online repository with automated version control.

106

Reference Articles

16

Operations Docs

3

Critical Items

2

Jurisdictions

Critical Action Items

Retailer Authorisation

Requirements for obtaining and maintaining retailer authorisation under the National Energy Retail Law, including conditions, ongoing obligations, and...

Critical

Retailer of Last Resort (RoLR)

Comprehensive guide to the RoLR scheme under NERL Part 6, including obligations for registered RoLRs, designated RoLRs, and failed retailers. ::pdf[NE...

Critical

Family Violence Protections

Obligations for retailers to identify, support, and protect customers affected by family violence under NERR Part 3A. ::pdf[NERR v48 Full]{url="/pdfs/...

Critical

All Articles

Civil Penalty Provisions

Reference

BOTH

Common Billing Breaches

Reference

BOTH

Common Disconnection Breaches

Reference

BOTH

Common Hardship Breaches

Reference

BOTH

Common Marketing Breaches

Reference

BOTH

Breach Reporting Obligations

Reference

BOTH

AER Compliance Procedures and Guidelines

Reference

AER

AER Customer Hardship Policy Guideline

Reference

AER

Quick Access

Disconnection Rules

When and how to disconnect

Hardship Policy

Customer hardship requirements

Civil Penalties

Penalty tiers and amounts

NERL Framework

Primary legislation

Jurisdictions

AERNECF States

NSW, QLD, SA, ACT, TAS

ESCVictoria

Energy Retail Code